Goal 3.0 Support
3.1 District office staff and departments will provide timely and efficient service to CUSD school sites, measured by clearly defined metrics for accountability and resource allocation.
The IT and M&O Departments are committed to providing high level service in support of teaching and learning throughout the district. In addition to quantitative metrics that measure budget and operational efficiencies, the district sees value in obtaining qualitative end-user feedback, in real-time, via a Customer Satisfaction Survey. Beginning on April 1, staff are activating a feature currently available in the ‘SchoolDude’ workorder software to automatically distribute the following questions as workorders are:
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How satisfied were you with the overall level of service provided? (Ranking 1 to 6)
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Do you feel your request was acted upon quickly? (Ranking 1 to 6)
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Did you technician complete the work as requested? (Ranking 1 to 6)
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Were you provided with information to assist you in the future? (Ranking 1 to 6)
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Please tell us how we can improve our level of service. (Long Answer)
4.0 Communication
4.1 Establish an effective and efficient communication plan for CUSD ensuring consistent branding and messaging across all platforms.